At Medcity Supplies, we aim to provide a secure, seamless, and convenient checkout experience. This Payment Policy outlines the accepted payment methods, transaction requirements, and important guidelines to ensure smooth order processing.

Accepted Payment Methods

We accept a wide range of trusted and secure payment options to accommodate all customers:

• Visa
• Mastercard
• American Express
• PayPal
• Google Pay
• Apple Pay
• Shop Pay

All transactions are charged in USD ($).

Payment Authorization

Payment must be successfully authorized at the time of checkout.
Orders that cannot be authorized may be cancelled automatically for security reasons.
If additional verification is needed, our team may contact you before processing the order.

Currency

All product prices, shipping fees, and taxes are displayed and charged in U.S. Dollars (USD).
Currency conversion fees, if applicable, are the responsibility of the customer and determined by their card issuer or payment provider.

Security of Payment

We use industry-standard encryption and secure payment gateways to protect your information.
Medcity Supplies does not store full credit card details on our servers.

Billing Information Accuracy

To prevent processing delays:

• Billing name and address must match the information on your payment method
• Incorrect or mismatched billing details may result in order cancellation or verification requests

Fraud Prevention

For security purposes, certain orders may undergo manual review.
Suspicious or high-risk orders may be held or cancelled to protect both our business and our customers.

Sales Tax

Applicable sales tax is calculated at checkout based on the shipping address and state regulations.

Failed or Declined Payments

If a payment is declined:

• Customers may retry using the same payment method
• Customers may choose a different payment option
• Persistent issues may require contacting the card issuer or payment provider

Orders are not reserved until payment is successfully completed.

Refunds for Returned Orders

Refunds are issued back to the original payment method only.
Processing time for refunds varies by provider, but typically takes up to 10 business days after approval.

Contact Information

Trade name: Medcity Supplies
Phone: +16477876801
Address: 3100 Brock Street North unit 8, Whitby Ontario L1R 3J7, Canada
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (EST)